Claims & Settlements
SIS’s claims department is recognized as the most hands-on, flexible and service oriented team. We are straightforward and handle claims with no runaround or delay.
In case of claims – SIS is coordinating and administrating the claim from A to Z between you, your seller/buyer as well the all involved subcontractors. You have one contact – us.
In order to handle the claim as efficient as possible we require some minimum information:
- Bill of Lading copy (or transport document)
- Commercial Invoice and Packing List
- Loading/quality report
- Estimated claim amount
- Location of goods and who to contact for survey purposes
- Pictures of damaged goods
- Insurance Certificate